Security Policy
Protecting our community and your data with comprehensive security measures
1. Security Commitment
Our dedication to protecting your data and community
Security is fundamental to everything we do at Neverlands. We are committed to maintaining the highest standards of security to protect our community, your personal information, and our gaming infrastructure through a defense-in-depth approach.
Network Security
Firewalls
DDoS Protection
Intrusion Detection
Application Security
Code Review
Vulnerability Scanning
Secure Development
Data Protection
Encryption
Access Controls
Backup Systems
Monitoring & Response
24/7 Monitoring
Threat Detection
Incident Response
Continuous Improvement
Our security program is continuously evaluated and improved. We conduct regular risk assessments, security training, and technology updates to address emerging threats and maintain the highest security standards.
2. Security Architecture
Multi-layered defense strategy
Our security architecture employs a defense-in-depth strategy with multiple layers of protection:
Perimeter Security
- Web Application Firewalls (WAF) with custom rule sets
- DDoS mitigation with automatic traffic scrubbing
- Network segmentation and micro-segmentation
Internal Security
- Zero-trust architecture with strict access controls
- Intrusion Prevention Systems (IPS) with behavioral analysis
- Endpoint Detection and Response (EDR) on all servers
3. Data Protection Measures
How we secure your personal information
3.1 Encryption Standards
Data at Rest:
- AES-256 encryption for all stored data
- Encrypted database backups with key rotation
- Hardware Security Modules (HSM) for key management
- Field-level encryption for sensitive data
Data in Transit:
- TLS 1.3 encryption for all web connections
- Perfect Forward Secrecy (PFS) with ECDHE key exchange
- Certificate pinning for mobile applications
- VPN encryption for administrative access
3.2 Access Controls
Role-Based Access Control (RBAC)
Staff access is strictly limited to necessary functions only using the principle of least privilege. All access is logged, monitored, and regularly audited with automated alerting for suspicious activities.
Multi-Factor Authentication (MFA)
Required for all administrative accounts, developer access, and highly recommended for all user accounts. We support TOTP, WebAuthn, and hardware security keys.
Session Management
Automatic session timeouts, secure token handling with rotation, and device fingerprinting prevent unauthorized access and session hijacking.
4. Infrastructure Security
Protecting our servers and networks
4.1 Server Security
Physical Security:
- Tier III+ enterprise-grade data centers
- 24/7 physical security with armed guards
- Multi-factor biometric access controls
- Redundant power, cooling, and network infrastructure
Network Security:
- Next-generation firewalls with deep packet inspection
- Intrusion detection and prevention systems
- Multi-layer DDoS protection with automatic mitigation
- Weekly vulnerability scanning and penetration testing
4.2 Monitoring and Response
24/7 Security Operations Center
Our Security Operations Center (SOC) monitors all systems around the clock using SIEM (Security Information and Event Management) with custom threat intelligence feeds and behavioral analytics.
Automated Threat Detection
AI-powered systems analyze logs, network traffic, and user behavior in real-time using machine learning to identify and automatically respond to security incidents before they impact users.
Regular Security Audits
Independent third-party security audits are conducted quarterly, including penetration testing, code review, and compliance verification against industry standards like ISO 27001 and NIST.
5. Application Security
Secure software development lifecycle
5.1 Secure Development
Security by Design
All applications follow secure development principles from initial design through deployment. Security requirements are defined during design phase and verified throughout development.
Code Review & Testing
All code undergoes mandatory peer review, automated SAST (Static Application Security Testing), and manual security review before deployment. Dependency scanning ensures third-party libraries are secure.
5.2 Vulnerability Management
Bug Bounty Program
We operate a responsible disclosure program and bug bounty to encourage security researchers to report vulnerabilities.
Patch Management
Critical security patches are applied within 24 hours of release. Regular updates follow a staged deployment process with rollback capabilities.
6. Account Security
Protecting your personal accounts and data
6.1 Password Requirements
Strong Password Policy
- Minimum 12 characters in length
- Combination of uppercase and lowercase letters
- At least one number and one special character
- Not based on personal information or common patterns
- Unique across different services and platforms
Password Management
Passwords are hashed using industry-standard algorithms (Argon2id) with per-user salts and never stored in plain text. We recommend using a reputable password manager for secure password generation and storage. Regular password audits check for compromised credentials.
6.2 Account Protection Features
Two-Factor Authentication
Required for sensitive account actions and highly recommended for all accounts
Login Monitoring
Real-time alerts for suspicious login attempts and new devices
Account Recovery
Multi-step secure recovery process with identity verification
Session Management
Automatic logout after inactivity with configurable timeouts
Device Management
Track and manage authorized devices with remote logout capability
Security Questions
Optional backup verification method with anti-brute force protection
7. Incident Response
How we handle security incidents
7.1 Incident Response Plan
We maintain a comprehensive incident response plan based on the NIST framework that outlines procedures for identifying, containing, and resolving security incidents. Our dedicated security team is trained to respond quickly and effectively to any security threats.
Phase 1
- •Initial detection
- •Containment measures
- •Team activation
Phase 2
- •Impact assessment
- •Forensic analysis
- •Communication plan
Phase 3
- •Root cause analysis
- •Remediation
- •User notification
Phase 4
- •System restoration
- •Post-incident review
- •Prevention planning
7.2 Breach Notification
Notification Timeline & Process
- Within 72 hours: Notify affected users if personal data is compromised, with details about the incident and protective measures
- Immediately: Notify relevant authorities as required by law (DPA, ICO, etc.)
- Public disclosure: Post security advisory on our website, Discord, and social media channels
- Follow-up: Provide regular updates every 24 hours until incident resolution
8. Community Security
Keeping our gaming community safe
8.1 Anti-Cheat Systems
Detection Technology:
- Behavioral analysis algorithms with machine learning
- Memory scanning for unauthorized software and modifications
- Network traffic monitoring for packet manipulation
- Statistical anomaly detection for gameplay patterns
Enforcement Actions:
- Automatic account suspension with appeal process
- Hardware ID bans for severe and repeat violations
- IP address and geographic region blocking
- Community reputation system with trust scores
8.2 Content Moderation
Automated Moderation
AI-powered content filtering using natural language processing prevents spam, harassment, hate speech, and inappropriate content in real-time across all platforms.
Human Moderation Team
Trained moderators available 24/7 review flagged content, handle complex cases, and provide escalation paths for dispute resolution following clear moderation guidelines.
Community Reporting
Players can report suspicious behavior, cheating, or violations through in-game reporting tools, website forms, and Discord with protected whistleblower status for good faith reports.
9. Third-Party Security
Security standards for partners and vendors
We carefully select and monitor third-party service providers through a rigorous security assessment process to ensure they meet our security standards. All partners must comply with strict security requirements and undergo regular audits.
Vendor Security Assessment
All third-party vendors undergo comprehensive security assessments including penetration testing, architecture review, and compliance verification. Required documentation includes SOC 2 Type II reports, ISO 27001 certification, and evidence of security controls.
Contractual Security Obligations
All service agreements include specific security requirements, data protection clauses, breach notification obligations (within 24 hours), right to audit, and liability for security incidents. Data processing agreements comply with GDPR and other privacy regulations.
Ongoing Security Monitoring
We continuously monitor third-party services for security incidents, compliance drift, and performance against SLAs. Automated alerts notify us of any security events affecting our vendors, and we conduct annual security reviews of all critical partners.
10. Compliance & Auditing
Meeting industry standards and regulations
Security Frameworks
- • NIST Cybersecurity Framework
- • ISO 27001 Information Security
- • CIS Critical Security Controls
- • OWASP Application Security
Compliance Standards
- • GDPR Data Protection
- • PCI DSS Payment Security
- • SOC 2 Type II Controls
- • Regional Privacy Laws
Independent Audits
We undergo regular independent security audits by certified third-party firms. Audit reports are available to enterprise customers under NDA, and we maintain transparent communication about our security posture and compliance status.
11. Security Best Practices
Recommendations for staying secure
While we implement comprehensive security measures, your personal security practices are also important. Here are our recommendations for staying safe:
Account Security:
- Use strong, unique passwords for each service
- Enable two-factor authentication wherever available
- Never share account credentials or recovery codes
- Always log out when using public or shared computers
Online Safety:
- Be cautious with personal information in public profiles
- Report suspicious activity or security concerns immediately
- Keep operating systems and software updated
- Use reputable antivirus and security software
Gaming Security Tips
- Download games, mods, and add-ons only from official sources and trusted developers
- Avoid clicking suspicious links or downloading unknown files, even from friends
- Use separate accounts for different games and services to limit exposure
- Be aware of social engineering attempts like phishing, fake giveaways, and account recovery scams
- Report any security concerns, suspicious behavior, or potential vulnerabilities immediately to our security team at security@neverlands.in
12. Information Security
Protecting your data and privacy
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold and undertake reasonable security measures with appropriate confidentiality, integrity, and availability protections. However, since no software or storage system is 100% secure, we cannot guarantee the security of your information associated with the Services, or any other service for that matter. You can help protect your account information by using unique and hard-to-guess passwords.
13. Children Under 13
Protecting children's privacy and safety
We do not knowingly collect information for any child under the age of 13. If you are a child under the age of 13, you are not allowed to register nor participate on the Neverlands forums or services. If you are the parent of a child under the age of 13 and have a concern regarding your child's information on our Services, please contact us at the email provided at the end of this Policy.
14. User Conduct Rules
Expected behavior and prohibited activities
To maintain a safe, fair, and enjoyable environment for all users, we have established clear rules governing user conduct. These rules apply to all interactions within our services, including games, forums, Discord, and any other platforms we operate.
14.1 Prohibited Activities
Harassment and Abuse
- • Using abusive language, threats, or harassment
- • Bullying, stalking, or intimidating other users
- • Discriminating based on race, gender, religion, or other protected characteristics
- • Sharing personal information without consent (doxing)
Cheating and Unfair Play
- • Using unauthorized modifications, hacks, or cheats
- • Exploiting bugs or glitches for unfair advantage
- • Account sharing or boosting services
- • Automated tools or macros
Commercial Activities
- • Selling or trading accounts, items, or currency
- • Advertising third-party services or products
- • Organizing gambling or wagering activities
- • Conducting business transactions within our services
Content Violations
- • Sharing inappropriate, violent, or pornographic content
- • Spreading misinformation or spam
- • Impersonating staff or other users
- • Violating intellectual property rights
14.2 Enforcement Actions
Violations of these rules may result in various enforcement actions, depending on severity and history:
- • Warnings: First-time minor violations
- • Temporary suspensions: Chat restrictions or temporary bans
- • Permanent bans: Severe or repeated violations
- • Account termination: Serious breaches including cheating or harassment
- • Content removal: Deletion of violating posts, builds, or items
- • Appeal process: Users may appeal decisions through our support system
15. Virtual Items & Purchases
Digital goods and transaction policies
15.1 Virtual Items
License Grant
Virtual items, including in-game currency, cosmetics, boosts, and other digital goods, are licensed to you rather than sold. You do not own these items and they have no monetary value outside our services.
Non-Transferable
Virtual items cannot be transferred between accounts, games, or platforms unless explicitly stated. Trading, selling, or gifting virtual items through unauthorized means is prohibited.
Consumption Order
When using virtual items, purchased items are consumed before free items. Virtual items may have expiration dates and cannot be restored once expired.
15.2 Purchases
Payment Processing
All purchases are processed through authorized payment methods. We partner with trusted payment providers and do not store payment information directly.
Pricing and Changes
Prices are subject to change at our discretion. We reserve the right to modify, manage, or remove virtual items and their pricing without prior notice.
Purchase Restrictions
Purchase availability may be limited by region, age, or other factors. Minors may require parental consent for purchases.
16. Refund Policy
Purchase returns and cancellations
Our refund policy is designed to be fair and transparent. Virtual items and digital services generally cannot be refunded due to their nature as immediately consumable digital goods.
No Refunds for Digital Goods
Virtual items, in-game currency, and digital content are non-refundable once purchased and delivered. This includes all cosmetics, boosts, and other digital products.
Exceptional Circumstances
Refunds may be considered in exceptional cases such as technical errors preventing access to purchased content, or as required by applicable consumer protection laws in your jurisdiction.
Refund Process
Refund requests must be submitted through our support system within 30 days of purchase. We will review each request individually and respond within 15 business days.
Payment Method Returns
Approved refunds will be processed back to the original payment method. Processing times vary by payment provider and may take 3-10 business days.
17. Intellectual Property
Copyrights, trademarks, and content rights
All content, features, and materials within our services are protected by intellectual property laws. We respect the intellectual property rights of others and expect our users to do the same.
17.1 Our Intellectual Property
Ownership
All game content, including artwork, music, sound effects, characters, stories, dialogue, concepts, and software code, is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.
Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes only. This license terminates upon account closure.
17.2 User-Generated Content
License Grant
By posting content in our services, you grant us a worldwide, royalty-free license to use, modify, and distribute your content for service improvement and promotion purposes.
Content Standards
Your content must not infringe on others' intellectual property rights. You are responsible for ensuring you have the right to post any content you share.
17.3 DMCA Compliance
We respond to valid Digital Millennium Copyright Act (DMCA) notices. If you believe your copyright has been infringed, please contact our designated agent with the required information for processing your claim.
18. Dispute Resolution
Handling conflicts and legal matters
We strive to resolve disputes amicably through our support channels. For unresolved matters, we follow established legal procedures.
18.1 Informal Resolution
Support Contact
Most disputes can be resolved through our customer support team. Please contact us first with detailed information about your concern.
Negotiation Period
We aim to resolve disputes within 30 days of initial contact. During this time, we may request additional information to fully understand the issue.
18.2 Formal Resolution
Arbitration
Unresolved disputes may be subject to binding arbitration in accordance with applicable laws. Arbitration is conducted by a neutral third party and is generally faster and less expensive than court proceedings.
Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class action lawsuits or representative actions.
Governing Law
Disputes are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
19. Governing Law
Legal jurisdiction and applicable laws
This Security Policy and related agreements are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
Jurisdiction
Any legal action or proceeding arising from this Policy shall be brought exclusively in the courts of [Your Jurisdiction], and you hereby consent to the jurisdiction and venue of such courts.
International Users
If you access our services from outside [Your Jurisdiction], you agree that your information may be transferred to, stored, and processed in [Your Jurisdiction] in accordance with this Policy.
Severability
If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. Third-Party Services
External integrations and partnerships
Our services may integrate with or link to third-party websites, applications, and services. We are not responsible for the privacy practices or content of these third parties.
20.1 Third-Party Integrations
Account Linking
You may link your account with third-party services like Discord, Steam, or social media platforms. These integrations are subject to the third party's terms and privacy policies.
Payment Processors
We use trusted third-party payment processors for transactions. Your payment information is handled securely by these providers and not stored by us.
Analytics and Advertising
We may use third-party analytics services to improve our services and targeted advertising partners to deliver relevant content. You can opt out of personalized advertising through your account settings.
20.2 External Links
Our services may contain links to external websites. We are not responsible for the content, privacy practices, or security of these external sites. Please review their policies before engaging with them.
21. Policy Updates
Changes and notifications
We may update this Security Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes.
Notification Methods
We will notify you of significant changes through in-game announcements, email, website banners, or other prominent means at least 30 days before the changes take effect.
Continued Use
Your continued use of our services after the effective date of changes constitutes acceptance of the updated Policy. If you do not agree with the changes, you may discontinue use of our services.
Version History
The current version of this Policy is always available on our website. We maintain a history of significant changes for transparency.
Security Contact
Reporting security vulnerabilities and concerns
If you discover a security vulnerability or have security concerns, please contact our security team immediately. We operate a responsible disclosure policy and welcome security researchers.
Email: security@neverlands.in
Response Time: Within 24 hours
Last updated: November 16, 2025