Privacy Policy
How we collect, use, and protect your personal information across Neverlands services
1. Information We Collect
What personal information we gather and how
1.1 Information You Provide
We collect information you directly provide to us, including:
Account Information:
- Username and display name
- Email address and contact information
- Profile information and preferences
- Payment and billing information
Communication Data:
- Messages and support tickets
- Feedback and survey responses
- Forum posts and community content
- Tournament registrations and entries
1.2 Automatically Collected Information
We automatically collect certain information when you use our services:
Usage Data:
- IP address and approximate location
- Device information and browser type
- Pages visited and interaction data
- Game statistics and performance metrics
Technical Data:
- Cookies and tracking technologies
- Server logs and diagnostic data
- Crash reports and error analytics
- Network performance and connection data
Data Minimization
We only collect information necessary to provide and improve our services. We practice data minimization and do not collect excessive or irrelevant personal information.
2. How We Use Your Information
Purposes for collecting and processing your data
We use the information we collect for various purposes related to providing and improving our services:
Service Provision:
- Create and manage your account
- Provide access to gaming servers
- Process payments and transactions
- Deliver customer support services
Community Management:
- Moderate Discord and forum content
- Enforce community rules and guidelines
- Prevent cheating and ensure fair play
- Resolve disputes and conflicts
Service Improvement:
- Analyze usage patterns and trends
- Develop new features and services
- Optimize server performance
- Personalize user experience
Legal Compliance:
- Comply with legal obligations
- Respond to legal requests
- Protect our legal rights
- Prevent fraud and abuse
Purpose Limitation
We only use your personal information for the purposes described in this policy. If we need to use your information for a new purpose, we will update this policy and obtain your consent where required by law.
3. Legal Basis for Processing
Legal grounds for processing your data
We process your personal information based on the following legal grounds:
Contractual Necessity
Processing necessary to provide our services and fulfill our contractual obligations to you, including account management, service delivery, and customer support.
Legitimate Interests
Processing necessary for our legitimate business interests, including service improvement, security, fraud prevention, and marketing, balanced against your privacy rights.
Legal Obligation
Processing necessary to comply with legal and regulatory requirements, including tax laws, data protection laws, and law enforcement requests.
Consent
Processing based on your explicit consent for specific purposes, such as marketing communications or optional data collection. You can withdraw consent at any time.
4. Information Sharing
When and how we share your information
4.1 We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your privacy and trust are important to us.
4.2 Limited Sharing
We may share your information only in the following limited circumstances:
Legal Requirements
When required by law, court order, or government request. We carefully review all legal requests and only provide necessary information.
Service Providers
With trusted third-party service providers who help operate our services under strict confidentiality and data protection agreements.
Community Safety
To protect the safety and security of our community, prevent harm, and enforce our terms of service.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections.
Data Processing Agreements
All third-party service providers are subject to strict data processing agreements that require them to protect your information and only process it for specified purposes.
5. Data Security
How we protect your information
We implement comprehensive security measures to protect your personal information:
Technical Security:
- SSL/TLS encryption for all data transmission
- Secure server infrastructure with firewalls
- Regular security audits and vulnerability scanning
- Automated threat detection and prevention
Administrative Security:
- Limited staff access to personal data
- Regular security training for all staff
- Strict confidentiality agreements
- Incident response and breach procedures
Data Breach Notification
In the event of a security breach affecting your personal information, we will notify you and relevant authorities promptly as required by law, and take immediate steps to mitigate any harm and prevent future breaches.
6. Data Retention
How long we keep your information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Account Data
While account is active + 2 yearsService provision and legal compliance
Game Statistics
5 yearsAnalytics and service improvement
Communication Data
3 yearsCustomer support and dispute resolution
Payment Information
7 yearsLegal and tax compliance
Data Deletion
When your personal information is no longer necessary for the purposes collected, we securely delete or anonymize it. You can also request deletion of your data at any time by contacting us.
7. Your Rights
Control over your personal information
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of your personal data we hold
Rectification
Correct inaccurate or incomplete personal data
Erasure
Request deletion of your personal data
Portability
Receive your data in a structured, portable format
Restriction
Limit how we process your personal data
Objection
Object to certain data processing activities
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@neverlands.in with your request. We will respond within 30 days and may require verification of your identity to protect your privacy. There is generally no charge for exercising your rights.
8. Cookies and Tracking
How we use cookies and similar technologies
8.1 What Are Cookies
Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (temporary) and persistent cookies (longer-term).
8.2 Types of Cookies We Use
Essential Cookies
Required for basic functionality
Analytics Cookies
Service improvement and performance
Preference Cookies
Remember your settings and choices
Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use our services. We do not use cookies for third-party advertising or tracking across other websites. Our cookie banner allows you to manage your preferences for non-essential cookies.
9. Third-Party Services
External services we integrate with
We use third-party services to help operate our platform. These services have their own privacy policies:
Payment Processors
We use secure payment processors like Stripe and PayPal for transactions. These services handle payment information directly and we do not store full payment card details.
Analytics Services
We use analytics services to understand how our services are used and improve them. These services collect aggregated, anonymized data.
Hosting Providers
Our services are hosted on secure cloud infrastructure with providers that maintain strong data protection standards.
10. International Transfers
Cross-border data transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
Transfer Safeguards
When we transfer your information internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your data according to applicable data protection laws.
11. Children's Privacy
Special protections for younger users
We are committed to protecting the privacy of children. Our services are not intended for children under 13 years of age.
Age Restrictions
If you are under 13 years old, you may not create an account or use our services. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it immediately.
Parental Controls
Parents and guardians should monitor their children's online activities and help enforce our age restrictions. Contact us at privacy@neverlands.in if you believe a child has provided us with personal information.
12. Changes to Privacy Policy
How we update this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a clear update date
- Sending an email notification to registered users for significant changes
- Posting an announcement in our Discord server and community forums
- Providing advance notice when possible for major changes
Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of the updated policy. We encourage you to periodically review this policy to stay informed about how we protect your information.